At Bank Alfalah, we are committed to the highest standards of service, care and ethical conduct. We look forward to your feedback on any of our products or services. Your complaints and suggestions will help us to serve you better. You can contact us in the following ways:
Contact Us – Bangladesh
Alfalah Contact Center
16515/41021001-8
Make a Complaint or Suggestion
16515/41021001-8
Click here to download the complaint form
Letter
Write to us at Complaint Management Unit, Bank Alfalah Ltd.,
Country Office, 168, Gulshan Avenue, Dhaka-1212.
Drop Box
You can drop your letter or the complaint form in any Bank Alfalah drop box. These are available in all Bank Alfalah Branches, Consumer Finance Centers and ATM areas.
customercomplaint@bankalfalah.com.bd
Fax
02-9896782
Branch/Centre
Visit any Bank Alfalah Branch
We will acknowledge your feedback within a day of receipt and will respond within 3 working days. However, if the nature of your feedback requires further investigation, we will apprise you of the time required for a full response.