A plan providing financial and life protection benefits (Transactional Insurance/Term Life) aims to offer coverage to Bank Alfalah customers in the event of fraudulent transactions and death due to any cause.

You can buy directly from Alfa by:

Login to Alfa Tap on Insurance   Select Alfa Transaction Insurance Select your desired Premium & Agree to the Basic Fact Sheet Confirm your consent by pressing 1 over recorded/IVR call Check your details in the Policy Briefcase.

Alfa Transaction Insurance by EFU provides coverage in case of loss of cash from the account/card of the participant due to fraudulent/unauthorized transaction into the accounts.

This plan has a built-in life cover benefit as well which will provide complete financial security by paying a defined amount as per the selected option to the family in case of a customer’s death due to any cause.

Upon premium deduction, you will get the purchase SMS, in addition to that you can see your policy details anywhere and anytime by simply clicking on the Policy Brief Case tab on Alfa.

In case of loss of cash from the account/card of the participant due to fraudulent/unauthorized transaction into the accounts or death. 

You will not receive anything as this is not investment linked product. The only benefit you gain is the coverage for Fraudulent Transaction and death benefit.

Yes, for Fraudulent Transaction Coverage, the age restriction is 18 and above. However, for Term Takaful coverage, enrolment is available for individuals aged 18-64.

You can only avail this product for one year.

No, you can only buy through your Account.

No, you can only purchase 1 policy on one CNIC.

EFU Life and EFU General will provide you the policy document within 07 working days from your premium deduction. However; you can view the policy General Term and Condition available in Alfa, go to Policy Brief Case tab at anywhere and anytime.

FLP is a period during which you can cancel your policy and get the full refund, it’s start from premium deduction and FLP period of this product us 15 days.

You may simply click on the Policy Cancel button, instantly you will get the SMS and your premium will be reversed within 5-07 working days.

You can cancel the policy after free look period passed but no contribution will be refunded.

In case of any claim with regards to the plan, please contact the insurers on below address:

• For Fraudulent Transaction: EFU General Contact Details: First Floor, Kashif Center, Shahrah-e-Faisal, Karachi. Phone: (+92-21) 3565 3907-9 , Email to EFU General: central@efuinsurance.com  
• For Term Life: EFU Life House Contact Details: EFU Life House – Claims Department, Plot No 112, 8th East Street, DHA Phase 1, Karachi. Phone: +92-21-111-338-111, Email to EFU: claims@efulife.com.