FAQ’s – Mutual Fund
You can open Sahulat Sarmayakari Account or Sarmayakari Account digitally via Alfa App to invest in mutual fund.
Customer whose age is 18 years or above and have an existing BAFL account can open mutual fund account via Alfa App.
By simply filling the required details on Alfa App — no additional documents are required for opening a Sahulat Sarmayakari Account.
The Sahulat Sarmayakari Account is a basic investment account that provides digital access to low and moderate funds. It has a single transaction limit of Rs. 400,000/-, an annual investment limit of Rs. 800,000/.
The Sarmayakari Account is a full-fledge digital investment account with no maximum investment limits. The customer can invest in low, medium and high-risk funds. Customers will need to upload mandatory documents during the account opening process.
Mandatory documents include:
- Valid CNIC/NICOP/Passport
- Business/employment proof
- Source of income
- Source of fund
- Digital Signature
While investing in mutual funds below charges can be applied
- Front End Load
- Back End Load
- Management fee
In case of any grievances/complaints related to the fund, you can either lodge a complaint with Bank Alfalah Limited at 021 111 225 111 or visit any of Bank Alfalah’s branches or email us at contactus@bankalfalah.com and you will be informed of the resolution accordingly.
You can also either lodge a complaint with Alfalah Asset Management Limited at 021 111 090 090, or visit any of the Investment Centers or email at aaml.is@alfalahamc.com and you will be informed of the resolution accordingly.
If you are not satisfied with our response, you may contact:
Banking Mohtasib Pakistan: Karachi Secretariat, Banking Mohtasib Pakistan Secretariat, 5th Floor, Shaheen Complex, M R Kiyani Road, Karachi.
Telephone: +9221-99217334
Facsimile: +9221-99217375
Email: info@bankingmohtasib.gov.pk
*Terms & Conditions apply.
“Customers may register their complaint through SBP’s customer complaint management service ‘Sunwai’ (https://sunwai.sbp.org.pk/)”
