Voice biometrics is a technology that uses an individual’s unique vocal characteristics to verify their identity. It analyzes features like pitch, tone, cadence, and speech patterns.
Voice Biometrics – FAQs
Only individuals holding an individual account or credit card with the Bank may enroll in the voice biometric authentication service.
You can enroll/register your voiceprint on Bank ALFALAH Voice Biometric system by calling on BAFL Helpline (021-111-225-111) through your registered mobile number.
BAFL voice biometric process is quick and takes around 20 to 25 seconds to record and create a voice print.
We advise our valued customers to consider the below-mentioned requirements during voice print enrollment.
- Find a Quite Place.
- Call Bank ALFALAH helpline using a registered mobile number.
- Positive verification of your identity
Like thumb print recognition, face recognition and, retina recognition is performed, voice biometrics is also performed on the basis of individual’s unique speech pattern, pitch, tone, cadence, distinctive frequency pattern and features in their voice.
It adds an extra layer of security, Provides a convenience of authentication, Streamline user access processes, Eliminate the risk of social engineering fraud and enhances security for customer accounts, especially if personal details such as the mother’s maiden name, date of birth, TPIN, or updated addresses are compromised.
BANK ALFALAH values customer base. Your voice print shall solely be utilized for the purpose of generating a unique voiceprint for identification and verification, which will be used by the Bank to authenticate your identity when you call on BANK ALFALAH helpline UAN: 021-111-225-111.
Yes, you can update or re-enroll your voiceprint if needed, such as, if you encounter recognition issues.
Check for background noise and ensure you’re speaking clearly. If issues persist, you may need to re-enroll or contact support for assistance.
Voice biometrics authentication uses a person’s unique vocal characteristics to verify their identity. The system compares the spoken voice against a stored voiceprint to grant access or perform actions.
Whenever you call at Bank ALFALAH Helpline, your voice will be used to verify your identity and you may quickly proceed to the banking services without additional verification questions.
