Introducing our new digital facilitation desk! Enjoy the benefits of having an in-person agent at your service to answer any questions or concerns you may have.
One window solution for 245+ types of service requests including:
- Alfa app registration/activation
- Card Activation
- Alfa/IB password reset
- Card blocking
- Card issuance
- Account / transaction enquiry
- Credit card enquiry / statement
- Alfa Un-subscription
- Mobile App / Internet Banking Activation
- Debit Card / Credit Card Activation
- MS Alert Registration
- Change of Address and Mobile Number – Credit Card
- Debit Card Issuance
- Annual Fee Reversal On Spend
- Card Replacement
- Advance Tax Certificate Request – Credit Card
- Debit Card Upgrade
- E-Statement Enrollment
- Installment Booking – Credit Card
- Alfa / Internet Banking Password Reset
- Utility Bill Payment
- Card Blocking
- Change of Email Address – Credit Card
- Card Unblocking
- Change of Billing Cycle – Credit Card
- Repayment Schedule Request – Personal Loan
- E-Commerce Activation – Debit Card/ Credit Card
- Dispute Transaction – Credit Card
Instant guidance and resolution of technical queries.
Paperless transaction in a secure environment.
