No, you won’t be able to access lounges using your physical Visa card. To enjoy lounge access, please register on the Visa Airport Companion App prior to your visit.

Yes, to register on the App, you will need to enter your Visa card details. Should you receive a new card (due to loss, theft,  or expiration), you’ll need to update the details accordingly.

No, registration must be completed via the app before you can access the lounge. You can register from anywhere with an  internet connection. We highly recommend registering prior to arriving at the lounge to ensure a seamless entry experience.

Yes, you are welcome to bring guests to the lounges. If you do not have complimentary guest visits, you can still invite  guests for an additional fee, which will be charged to your registered Visa card.

Visa Airport Companion App is a fully digital, app-based experience. Unfortunately, without a smartphone, you will be  unable to utilize this service.

Yes, you can add multiple eligible Visa cards to your Visa Airport Companion account. Simply navigate to the membership  page and select ‘Add new membership’ to enter the details of your additional card. Once validated, a new membership  linked to that card will be created. You can easily switch between memberships by selecting ‘Switch membership’ on the  membership page.

Each secondary cardholder must register their own account with Visa Airport Companion App, using their personal  details, including their name as per their passport and their email address. Lounge staff will verify the name on the Visa  Airport Companion App profile, and entry will be denied if it does not match the cardholder’s identity.

Yes, you can enable offline access through your device’s biometrics. Upon registration, you will be prompted to enable  offline access, however this must be completed while the App is connected to Wi-Fi or mobile data. This feature can also be  managed in the ‘Account’ section under ‘Security’. When offline, you will see a prompt on the login page to view your  membership without internet. Confirm using your biometrics to proceed.

Lounge access is subject to availability on the day of your travel. If the lounge is at capacity, we recommend checking the  app for alternative lounges you may visit.