Bank Alfalah has joined hands with Employee Old Age Benefits Institution (EOBI) for the administration and organization of employees’ contribution and pension disbursement process in Pakistan. The process has been designed to cater to a wide base of 390,000+ pensioners, and 98,000 contributing employers. Bank Alfalah manages an average monthly pension disbursement of Rs. 8,500 for each EOBI pensioner, along with a total monthly contribution collection of Rs 2 billion from employers.

Bank Alfalah has worked on revolutionizing the pension disbursement process by making it more sophisticated and agile as opposed to the manual processes which were previously being followed. The pension disbursement process has been designed to make it completely digital through the use of branchless banking mobile wallets which will eradicate the use of physical dealing of cash at the time of pension disbursements. Instead of pension collection at branches only, Bank Alfalah has now widened the access points for pensioners. EOBI pensioners are now able to withdraw their pensions through the 10,000+ ATM network across Pakistan.

EOBI Pension Disbursement

EOBI PENSION WALLET

The EOBI Pension Wallet, tagged to a Union Pay International powered debit card, is an innovative financial solution that is meant to facilitate EOBI pensioners to receive monthly pensions in a secure manner with ease. EOBI pensioners will be able to receive funds directly into their wallet accounts, accessible through the prescribed channels.

USE OF CARD

• Balance Inquiry
• Mini Statement
• Cash withdrawal transactions using
  • Bank Alfalah ATMs across Pakistan
  • 1 Link/Mnet ATMs across Pakistan
• Retail Purchases using POS/MPOS – Effective from 1st August 2017

No amount can be deposited or transferred into an EOBI Pension Wallet Account other than the monthly pension disbursed by EOBI.

Account Opening/ Card Issuance

• An EOBI pensioner can visit any Bank Alfalah branch and show his/her CNIC and Passbook for verification
• After verification, the pensioner is asked to perform a bio-metric verification for pensioner profiling
• The pensioner is then asked to provide some basic KYC details in order to complete the account opening form
• The form is printed and signed by the pensioner and branch officer
• The pensioner’s wallet account is then opened and the EOBI pension card pack is handed over to the pensioner

Card Activation

To activate the EOBI pension card, you can simply call on our 24/7 customer support helpline at 021-111-225-229.

Monthly Pension Disbursement

On the 1st of every month, the pensioner’s wallet account is credited with the EOBI pension amount. Upon successful disbursement, an SMS notification is sent to all EOBI wallet holders.
An EOBI Pensioner is able to withdraw funds from their account at any ATM in Pakistan.

Proof of Life [Bi-annual verification of EOBI Pensioners]

• Proof of Life consists of a bio-metric verification which can be performed at a Telenor BVS location or at any Bank Alfalah branch
• In case the Proof of Life is failed to be performed on the stipulated date, the pensioner’s account shall be suspended. The account will be restored once bio-metric verification is performed within a span of 3 months
• The pensioner shall receive an SMS 30 days before the suspension of their account which would instruct them to visit the nearest Telenor outlet to provide their bio-metric verification. The pensioner’s CNIC will be required in case of bio-metric verification
• In case there is an error in the verification process (finger prints not found), the pensioner shall be sent an SMS instructing them to visit a Bank Alfalah branch for physical verification
• Once the verification is performed successfully, the pensioner will be sent an SMS to provide them an update

EOBI Contribution Collection

How does EOBI contribution collection take place?

Manual contribution collection

• The depositor can visit a Bank Alfalah branch to deposit the contribution in EOBI Pension Fund
• The depositor is asked to fill the PR-03 deposit slip placed at the branch slip counter and submit to the branch teller
• The branch teller completes the transaction by filling out all the details on the deposit slip onto the system

Contribution Collection with Pre-generated Slip

• If a depositor wishes to deposit funds into the EOBI Pension Fund, they can generate the PR-03 deposit slip from the EOBI website
• The depositor can then visit a Bank Alfalah branch along with the pre-generated slip and then approach the branch teller when called to the ticket counter
• The branch teller completes the transaction by filling out all the details on the deposit slip, onto the system

For details about our Branchless Banking Products & Services call Alfalah Contact Centre at 021-111-225-229.