Just when you thought our service couldn’t get easier for you, it did. Alfalah Contact Centre has upgraded your digital payment services. Now you can pay bills, check your account balance and even get transaction details at your convenience. It’s as easy as it sounds and is available 24/7 for customer assistance.

You can also connect through live chat option available on Alfa & website with 24/7 accessibility to get inquiries of products, promotions & different processes which helps customers to resolve their issues.

Helpline Numbers:

• Main/Retail helpline# 021/042 111 225 111
• Alfa helpline# 021/042 111 225 224
• Premier banking helpline# 021 111 225 226
• American express helpline# 021/042 111 226 111
• Platinum Helpline# 0800 22225
• BISP helpline# 021 111 427 111
• Branchless Banking helpline# 021 111 225 229
• Authorization Department helpline# 042 111 225 786
• RDA helpline# 021 111 225 226

T- Pin Benefits & Its Charges:

As a Debit Card customer, you can:

• Transfer funds within Bank Alfalah accounts
• Make Alfalah Credit Card payment from your Alfalah Bank account
• Pay utility bills (PTCL, LESCO, SSGC, K-Electric, SNGPL)
• Pay mobile bills (All Telco’s; prepaid and postpaid)
• Deactivate your debit card permanently
• Balance inquiry
• Inquire about last 10 transactions
• Product information
• Change your IVR TPIN
• Deactivate your Debit Card Temporarily
• Deactivate your Alfa / Internet Banking Temporarily

As a Credit Card Customer you can:

• Find out your outstanding balance
• Determine your available Credit Limit
• Get your Cash Advance Limit
• Deactivate your Credit Card Temporarily
• Deactivate your Alfa / Internet Banking Temporarily

Charges on UBP through IVR – Self Service Channel are:

• Rs. 35/- per utility bill (below Rs. 5,000 through Call)
• Rs. 55/- per utility bill (above Rs. 5,000 through Call)