State Bank of Pakistan

SBP SUNWAI:
In its endeavor to address banking customers regarding their complaints, SBP has developed a Portal and Mobile App namely ‘SUNWAI- a customer complaint management service’ with an aim to facilitate customers in the lodgment of their complaints with the Banks/DFIs/MFBs

Sunwai can be accessed at https://sunwai.sbp.org.pk/

Further, the customers may approach preferably, Banking Mohtasib Pakistan if the provided resolution on a complaint by the respective bank is not up to the satisfaction. However, the customers may also contact State Bank of Pakistan. For further details, please click here

SBP PRI:
For the complaints related to home remittance payments ; please contact PRI ( Pakistan Remittance Initaivies) via following numbers and email address.
Contact Number: +9221-111-727-774
Email: complaints@pri.gov.pk

Banking Mohtasib Pakistan:

This is an independent statutory body working as an alternate forum for amicable resolution of disputes between customer and banks. In order to approach Banking Mohtasib Pakistan customers are first required to approach their respective bank in writing, further to which if the bank does not resolve the issue up to the satisfaction of a customer or there is no response provided within 45 days, then a complaint may be filed with the Banking Mohtasib Pakistan.

For further details, please click here.